Refund & Return Policy

Effective Date: July 19, 2026
Last Updated: July 19, 2026

1. Introduction

Welcome to Westford Shop ("Westford Shop," "we," "our," or "us").

Westford Shop is a brand operated by:

GROWTHIFY COMMERCE LLC
a limited liability company organized under the laws of the State of Wyoming, United States.

This Refund & Return Policy explains our policies regarding refunds, returns, replacements, and order-related issues for purchases made through:

https://westfordshop.online/

By placing an order with Westford Shop, you acknowledge and agree to the terms described in this Refund & Return Policy.

This policy should be read together with our:

Terms and Conditions;
Shipping Policy;
Payment Policy;
Privacy Policy.

2. General Refund and Return Guidelines

At Westford Shop, customer satisfaction is important to us.

We understand that certain situations may require assistance, including:

Products arriving damaged;
Incorrect items received;
Manufacturing defects;
Issues caused during fulfillment.

We review refund and return requests individually to determine the appropriate resolution.

Refunds, replacements, or returns are not automatically guaranteed and are subject to the requirements outlined in this policy.

3. Return Request Period

Customers must contact Westford Shop within:

14 days after the delivery date

to request a return, refund, or replacement review.

Requests submitted after this period may not be eligible for approval.

To help us evaluate your request, please include:

Order number;
Customer name;
Description of the issue;
Photos or videos when applicable;
Any additional information requested by our support team.

4. Return Eligibility Requirements

To be eligible for a return review, items must generally:

Be unused;
Be in the same condition received;
Include original packaging when applicable;
Include proof of purchase.

Products that have been used, damaged by the customer, altered, or returned without approval may not qualify for a refund or replacement.

All return requests must receive approval from Westford Shop before any item is shipped back.

Unauthorized returns may not be accepted.

5. Items Not Eligible for Return

Certain items may not qualify for returns or refunds, including:

Products damaged due to customer misuse;
Items altered after delivery;
Items without proof of purchase;
Products returned without prior approval;
Items damaged due to incorrect use;
Products returned after the allowed return period.

Additional exclusions may apply depending on product type and applicable laws.

6. Customer Preference Returns

Because Westford Shop operates using a third-party fulfillment model, we carefully review return requests.

Returns based solely on customer preference, including:

Change of mind;
Incorrect size selection;
Ordering the wrong product;
No longer wanting the item;

may not qualify for a free return.

Any approved customer preference return may require the customer to cover return shipping costs and any applicable fees.

7. Damaged, Defective, or Incorrect Products

Westford Shop takes reasonable steps to ensure that orders are fulfilled correctly and products arrive in acceptable condition.

If you receive a product that is:

Damaged during shipping;
Defective upon arrival;
Incorrect compared to your order;
Missing essential parts or components;

please contact us within:

7 days after delivery

to allow us to review the issue.

Your request should include:

Order number;
Description of the problem;
Clear photos or videos showing the issue;
Any additional information requested by our support team.

We reserve the right to review all claims before approving a refund, replacement, or other resolution.

8. Product Damage Verification

To properly evaluate damaged or defective products, Westford Shop may require photographic or video evidence.

Examples of acceptable evidence may include:

Images showing visible damage;
Videos demonstrating product defects;
Photos of the packaging and shipping label;
Images showing the received item compared to the order details.

Failure to provide requested documentation may prevent us from properly reviewing your claim.

9. Incorrect Items Received

If you receive an item that is different from the product ordered, please contact us within:

7 days after delivery

After reviewing the information provided, Westford Shop may offer an appropriate resolution, which may include:

Replacement of the correct item;
Partial refund;
Full refund;
Other reasonable solution depending on the circumstances.

Customers should not return incorrect items without receiving instructions from our support team.

10. Missing Items From an Order

If your order arrives incomplete or an item is missing, please contact us as soon as possible.

We may request:

Order number;
Photos of the package received;
Shipping label information;
Details regarding the missing product.

We will review the order information and work with our fulfillment partners when necessary to determine the appropriate resolution.

11. Return Authorization Required

All returns must receive prior approval from Westford Shop.

Before returning any product, customers must contact our support team and receive return instructions.

Products returned without authorization may:

Not be accepted;
Not qualify for a refund;
Be returned to the customer at the customer's expense.

Do not send products back before receiving approval.

12. Return Shipping Costs

Unless otherwise required by applicable law or approved by Westford Shop, customers may be responsible for return shipping costs.

Return shipping costs may apply for situations including:

Change of mind;
Incorrect product selection;
Customer preference returns;
Incorrect information provided by the customer.

For approved returns caused by an error on our part, Westford Shop will review the situation and determine the appropriate resolution.

13. Returns Due to Incorrect Customer Information

Customers are responsible for providing accurate information during checkout.

This includes:

Shipping address;
Product selection;
Size or variation selection;
Contact information.

Westford Shop is not responsible for refunds or replacements resulting from:

Incorrect addresses;
Missing apartment numbers;
Incorrect product selections made by the customer;
Failure to review order details before purchase.

If a solution is available, additional costs may apply.

14. Replacement Policy

In certain approved situations, Westford Shop may offer a replacement instead of a refund.

Replacement requests may be considered for:

Damaged products;
Manufacturing defects;
Incorrect items received;
Fulfillment errors.

Replacement approval is determined on a case-by-case basis.

A replacement is not guaranteed for:

Normal product wear;
Customer misuse;
Incorrect usage;
Customer preference changes;
Issues caused after delivery.

15. Refund Approval Process

Once your refund request has been reviewed and approved:

You will receive confirmation by email;
The refund will be processed through the original payment method;
Processing times may vary depending on your bank or payment provider.

Westford Shop does not control the exact time required for funds to appear in your account after a refund has been issued.

16. Order Cancellation Policy

Customers may request to cancel an order by contacting Westford Shop as soon as possible after purchase.

Cancellation requests must be submitted before the order enters processing, fulfillment, or shipment preparation.

Because our fulfillment process may begin shortly after an order is placed, we cannot guarantee that cancellation requests will always be possible.

Once an order has been processed or shipped:

The order cannot always be canceled;
The customer may need to wait for delivery;
Any eligible return request will be handled according to this Refund & Return Policy.

17. Refund Processing Time

Once a refund has been approved, Westford Shop will issue the refund to the original payment method used during checkout.

Refund processing times may vary depending on:

Payment provider;
Bank processing times;
Credit card issuer;
Financial institution procedures.

Westford Shop is not responsible for delays caused by third-party financial institutions after a refund has been successfully issued.

18. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, please follow these steps:

Check your original payment method account;
Contact your bank or credit card provider;
Confirm whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact Westford Shop for assistance.

We will review the transaction details and provide available information regarding the refund status.

19. Chargebacks and Unauthorized Payment Disputes

Before initiating a chargeback or payment dispute, customers agree to contact Westford Shop and allow us the opportunity to resolve the issue.

A chargeback submitted without first attempting resolution may delay the review process.

If a chargeback is initiated, Westford Shop may provide relevant information to Shopify Payments, payment processors, financial institutions, and dispute resolution services.

Information provided may include:

Order details;
Payment confirmation;
Shipping confirmation;
Tracking information;
Customer communications;
Refund correspondence.

Fraudulent, abusive, or unauthorized chargebacks may result in restrictions on future purchases.

20. Fraudulent or Abusive Refund Requests

Westford Shop reserves the right to refuse refund requests that appear fraudulent, abusive, or inconsistent with this policy.

Examples may include:

False claims that an item was not received when tracking confirms delivery;
Repeated refund requests without valid reasons;
Manipulated photos or evidence;
Unauthorized payment disputes;
Attempts to abuse return procedures.

We reserve the right to take appropriate action to protect our business and customers.

21. Exchanges

At this time, Westford Shop does not guarantee direct product exchanges.

If a customer receives a damaged, defective, or incorrect product, we will review the situation and determine whether a replacement, refund, or another solution is appropriate.

Exchange availability may change as our business develops.

22. Changes to This Refund & Return Policy

Westford Shop reserves the right to update or modify this Refund & Return Policy at any time.

Changes may be made due to:

Business improvements;
Changes in fulfillment processes;
Legal requirements;
Customer service improvements;
Operational updates.

The updated version will be posted on this page with the revised:

Effective Date;
Last Updated Date.

Your continued use of our Website after changes are posted means you acknowledge and accept the updated policy.

23. Governing Law

This Refund & Return Policy shall be governed by and interpreted according to the laws of the State of Wyoming, United States, without regard to conflict of law principles.

Nothing in this policy limits any consumer rights that may apply under applicable federal or state laws.

24. Severability

If any provision of this Refund & Return Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

25. Entire Refund & Return Policy

This Refund & Return Policy represents the complete understanding regarding refunds, returns, replacements, and order-related resolutions between Westford Shop and its customers.

This policy should be reviewed together with our: